PlanEngage may increase or decrease the number of comments on a project. If we can make it clear that we are hearing and sharing project feedback, participants may realize that they are being heard. The use of dashboards can make the nature of existing comments clearer by sorting them and quantifying them by topic. The ability for users to respond to each other's comments will also showcase that there are differing views and theirs is not the only one to be heard.
The nature of an online platform allows accessibility by a wider range of participants and provides the ability for a broader base of stakeholders to be heard as easily as the outspoken group.